MAIIA Guest App
A guest app that keeps your dining, wellness, services, and destination offer easy to discover, understand, and act on throughout the stay.
More visibility for your offer. More satisfaction for your guests. More revenue for your hotel.
Grand Riviera
RIVI
NatureMontenegro's largest island, just off the coast. Rocky beaches, thick forests, and secluded coves await at Hawaii Beach.
Highlights
EventBOOK NOWMon / Wed / FriEnergetic outdoor group workout on the beach — cardio intervals, bodyweight strength and core training with the Adriatic as your backdrop.
Wellness
Spa center facilityWellness sanctuary with 10 treatment rooms, thermal zone, Finnish sauna, indoor heated pool, jacuzzi and fully equipped fitness centre. Open daily 08:00–21:00.
The in-stay gap
During the stay, every small decision matters. If your offer lives across printed menus, brochures, and front-desk explanations, the intent to spend finds somewhere else to go.
Guests search online or ask around instead of opening your menu. The decision is made before reception is ever involved.
Tours, treatments, and activities are found through OTAs, Google, or social media — not through your hotel.
Information guests could get instantly keeps pulling staff away from the interactions that actually require a human touch.
The Guest App keeps your hotel present at the exact moment guests are deciding what to do next.
Fewer interruptions. More confidence. More in-stay spend.
Why it works
Guests spend more when your offer is easier to see, easier to understand, and easier to act on.
Throughout The Stay
From check-in onward, guests can access your hotel with one tap. No download. No learning curve. Just a clear, branded place to browse what matters: dining, wellness, facilities, destination experiences, and helpful answers without waiting in line or calling the front desk.
Grand Riviera
RIVI
NatureMontenegro's largest island, just off the coast. Rocky beaches, thick forests, and secluded coves await at Hawaii Beach.
Highlights
EventBOOK NOWMon / Wed / FriEnergetic outdoor group workout on the beach — cardio intervals, bodyweight strength and core training with the Adriatic as your backdrop.
Wellness
Spa center facilityWellness sanctuary with 10 treatment rooms, thermal zone, Finnish sauna, indoor heated pool, jacuzzi and fully equipped fitness centre. Open daily 08:00–21:00.
Be it dinner plans, spa treatments or local experiences, the Guest App makes your hotel offer visible at the right moment. Easier to browse, easier to understand, and easier to book. More relevant discovery turns into measurable results.
Grand Riviera
MAIIA CONCIERGE
Places Nearby
Based on your interests
Mediterranean City Park
Nature
Mediterranean Natural Spring
Nature
Lucky Karaoke Mediterranean
Entertainment
Omnia Nightclub Mediterranean
Clubbing
Ceramics Art Studio
Culture
Podmaine Monastery
Culture
Devistenje Beach
Nature
Green Rock Hiking Spot
Nature
Gringo Boat Tours
Entertainment
Mediterranean City Museum
History
Door in Stone
History
Mediterranean Coastal Promenade
Nature
Making your offer visible is only half the job. The Guest App keeps the next step close at hand, so guests can move from browsing to booking, from curiosity to action, and from intention to measurable results during the stay.
Grand Riviera
MAIIA CONCIERGE
What It Helps Guests Do
One-Tap Access
No download. No app-store friction. Guests open the app instantly through QR, NFC, or your hotel's communication flow. The easier it is to access, the more likely guests are to use it throughout the stay.Dining
Restaurant menus that are easy to act on Guests browse venues, dishes, prices, and meal moments without hunting for information or calling staff. Your dining offer becomes easier to discover and easier to choose.Dietary Trust
Every guest sees what they can eat. Allergens. Nutri info. Diets. When a chef adds a dish, the CMS reads its ingredients and labels every allergen and dietary tag — automatically. Your menu meets food-labelling law without anyone tallying, and each guest sees the dishes that fit their diet.Wellness
Spa and wellness get discovered more often Treatments and packages become easier to browse, understand, and book. Guests can move from interest to action without friction or staff dependency.Destination
Your hotel stays the guide beyond the building Guests explore local experiences through your property instead of around it. Your hotel remains part of the decision even when the guest is choosing what to do outside the room.Personalization
Questions answered instantly, in context Routine guest questions no longer need to bottleneck at reception. The app gives guests fast, relevant answers while keeping your service experience consistent.Restaurant & Dietary Intelligence
MAIIA reads every ingredient, applies every EU-required allergen label, and matches each dish to every guest's diet — from halal and kosher to gluten-free, vegan, and keto. No manual checklists. No missed allergens. No friction at the table. Just guests who trust your restaurant before they even ordered.
Dietary Intelligence
Your AI understands allergens, dietary restrictions, and nutritional preferences. A guest who is gluten-free sees only dishes they can eat. A vegan couple gets personalized dining recommendations across all your restaurants. What used to be a friction point at the table becomes a trust moment — before the guest even checks in.
ALLERGENS & NUTRIENTS
TASTE & DIETARY NEEDS
DIETARY PROFILE
Grand Riviera
MAIIA CONCIERGE
Wild Adriatic shrimps sautéed in a traditional buzara sauce — white wine, garlic, cherry tomatoes and fresh parsley.
Chef's Picks
Based on your dietary profile
Octopus Salad
Appetizer
Octopus Salad
Appetizer
Grilled Sea Bass with Lemon & Olive Oil
Main Dish
Grilled Calamari
Main Dish
Black Squid Ink Seafood Risotto
Main Dish
Pan-Seared Trout with Almonds & Capers
Main Dish
Mussels in Buzara
Main Dish
Pljeskavica on Kaymak
Main Dish
Lasagne Classiche
Main Dish
Fettuccine ai Gamberi
Main Dish
Adriatic Shrimps in Buzara
Appetizer
Petto di Pollo alla Parmigiana
Main Dish
Tiramisù
Dessert
Restaurant & Dietary Trust
When a chef adds a dish in the CMS, the AI reads its ingredients and labels it for you — every legally required allergen, every sensitivity that isn't legally required but still matters, and every diet your guests follow.
Legal coverage
Gluten, eggs, milk, peanuts, tree nuts, fish, shellfish, soy, celery, mustard, sesame, sulphites, lupin, molluscs — the full list under EU food labelling law (Regulation 1169/2011). The AI reads each ingredient list and tags the dish, so your menu meets the law without anyone tallying ingredients by hand.
Beyond the legal minimum
Lactose intolerance. Caffeine sensitivity. Alcohol avoidance for religious or medical reasons. Honey for guests on a vegan diet. Substances that aren't part of the legal list, but make a real difference to whether a guest feels comfortable at the table.
Aligned with every diet
Halal, Kosher, Orthodox Lent. Gluten-free, lactose-free, DASH, low-fat. Vegan, Pescetarian, Lacto-ovo-vegetarian. Keto, Mediterranean, Paleo, Atkins, Zone, Dairy-free. Each guest sees the dishes that fit their diet first — and the ones that don't quietly step out of view.
The chef writes ingredients. The CMS does the rest. No manual checklists. No missed allergens. No second-guessing in the kitchen.
In-stay opportunity
Three moments happening in your hotel right now — and the revenue that comes from owning them.
Dining
They're traveling internationally. The menu is in a language they half-read. They don't want to bother reception about every dish. So they eat somewhere else.
With the Guest App, they browse in their own language, filter by need, and find what works for them.
Wellness
Curious about treatments but no easy way to explore them. No brochure in the room. No time to stop at the desk. They check out without ever booking.
With the Guest App, they browse treatments at their own pace — in the room, after dinner, when the interest is there.
Destination
They pull out their phone to find something to do. Your hotel isn't the answer they get. Tours and local experiences get booked through a platform that isn't yours.
With the Guest App, your hotel curates the destination. Guests discover and book experiences through you.
In-stay revenue · destination program
Most of what a guest spends during a stay is spent outside the hotel — on tours, dinners, transfers, treatments, day trips, souvenirs. With the MAIIA Guest App, your hotel can curate that destination offer in one place and earn a share of every bookable item your guests choose through it.
Verified partners. Quality-checked offers. Distribution that finally fits inside your guest journey, not next to it.
What you can curate
You decide what shows up. Hotels curate the destination. MAIIA verifies and structures the partners. Guests get a single, trustworthy place to act.
How your hotel earns
Pick the partners and categories that match your brand. Add your own offers, packages, and tours alongside.
Guests discover, ask, and book directly inside your Guest App — in their language, at the moment of intent.
For every bookable item guests purchase through your app, your hotel receives a revenue share. Listings of venue-style partners contribute additional steady income.
Specifics depend on category and destination — we walk through the model with you during onboarding.
Our revenue share only applies to bookable destination-partner items we bring to your Guest App. Whatever your hotel sells through the app — spa, restaurant, packages, upgrades, in-stay services — stays 100% yours.
The simplest way to monetize the journey, not just the room.
Built for daily victories
Languages
all
Auto-detected so guests browse menus and chat in their language.
Access
1 tap
QR or NFC brings guests straight into your branded Guest App.
Your branding
100%
Logo, colours, and tone stay unmistakably yours.
Privacy-first
GDPR
Guests do not need an account to use the experience.
FAQ
No. The Guest App opens in the browser with one tap. No app store, no installation, and no update friction for the guest.
Through QR codes, NFC touchpoints, or your hotel's existing communication flow. It is easy to introduce at check-in and easy for guests to reopen throughout the stay.
Yes. Your logo, your colors, your imagery, and your offer structure. The app should feel like your hotel, not a third-party tool.
Guests do not need to create an account to use the app. Preferences can be used to improve the in-stay experience while keeping the experience lightweight and privacy-conscious.
That is exactly why the product is browser-based and built for one-tap access. The easier it is to open and use during the stay, the more naturally it fits real guest behavior.
The app helps guests discover, decide, and take the next step. Where needed, it hands off into your existing hotel systems and booking flows rather than forcing you to replace them.
See how the Guest App helps guests navigate the stay more easily while helping your hotel capture more dining, wellness, and experience revenue.
