AI Agents for Hospitality
Your hotel's AI
ambassador.
Built to sell 24/7. Always in your control.
MAIIA helps hotels sell more than rooms — increasing hotel AI visibility, converting website visitors to guests, personalizing upsells and the stay, and turning hotel content into measurable revenue.
See MAIIA in Action
Most hospitality AI tools can answer simple questions.
Few can actually upsell with confidence.
Watch how MAIIA AI agents create hyper personalized offers across every guest touchpoint, understanding the user and aligning with their need and actual journey.
Convert website visitors into direct bookings
Your AI sales agent recognizes intent, bundles offers, and guides every conversation toward a reservation — before the guest ever reaches an OTA.
The MAIIA Ecosystem
Your hotel does not need yet another chatbot.
It needs end-to-end AI agent platform that can make hyper-personalized upsells, guide the guests, and be found by and talk to another AI.
Without hallucinations.
MAIIA Concierge is a robust end-to-end agentic AI platform, consisted from 3 apps. Each app serves a different moment in the guest journey — from the property discovery on AI search, first website visit to the last night of the stay. Behind them all: AI agents that learn your hotel, follow your sales strategy, and create hyper-personalized offers in each conversation.
Agentic Research
Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.
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No AI hallucinations
MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.
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Website AI Sales Agent
Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.
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Guest App
A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.
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AI Control Center
The question isn't "AI or no AI." It's whether it hallucinates — or you control it. Set the knowledge, the strategy, and the tone. Add a seasonal menu and it's live across every app within minutes. See every conversation, every recommendation, every conversion. Not a black box. A glass one.
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Agentic Research
Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.
Learn moreNo AI hallucinations
MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.
Learn moreWebsite AI Sales Agent
Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.
Learn moreGuest App
A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.
Learn moreThis is how MAIIA sells
Revenue isn't a promise.
It's a built-in mechanism.
Six ways MAIIA AI agents generate value — visible in every conversation, every recommendation, every guest interaction.
With you in control, from property discovery to the end of guest journey.
01
Discovery beyond the results page
From classic search to AI agents with live access to hotel data
SEO puts you on Google. GEO helps models quote you. MAIIA's AI Agent to AI Agent — A2A protocol connects AI assistants such as ChatGPT and Gemini to your MAIIA CMS so rates, rules, and offers stay current for those AI assistants and your own channels—one source of truth instead of three parallel edits or separate systems.
Built for daily victories
Languages
All
Sell and support in the visitor's language without scaling headcount.
You choose the supported interface languages.
Always selling
24/7
Questions don't wait for business hours.
Late-night intent gets answered while your team is offline.
Booking engine
Any
Guests link through to the reservation flow you already use.
MAIIA collects and sends you top warm leads, so your sales team can contact them.
Your rules
100%
Knowledge, offers, and tone are set in the AI Control Center.
You control AI Sales strategy and your Brand tone.
AI assisted setup
Go live in as little as 3 days
Deploy your property in as little as 3 days and save up to 30 days and thousands of euros on AI setup
with MAIIA Agentic research automation
Agentic research automation
Save up to 30 days on AI setup
MAIIA’s research agents autonomously scan hotel and destination sources, automatically structure content, and enrich it — handing you a complete, editorial-ready knowledge base before you go live.
Optimized for GEO and AI search. Automatically.
Travelers are already asking AI where to stay.
What does it say about your hotel?
When someone asks "best boutique hotel in your destination" — AI systems answer based on the structured data they can find. Hotels with rich, organized knowledge get recommended. The rest get skipped.
MAIIA structures your hotel's knowledge — rooms, dining, experiences, destination context — so AI systems worldwide represent your property accurately, completely, and first.
The hotels that don't do this? They're somewhere below the fold. You're not.
A single hotel competes.
A whole destination cooperates.
When hotels, tourism boards, municipalities, and experience providers share a single intelligence layer, a destination transforms. Every guest interaction becomes richer. Every region becomes more competitive.
01
Shared destination intelligence Every property's local knowledge enriches the entire network. Attractions, events, seasonal highlights — woven into every guest conversation, across every property. The destination becomes the product.
02
AI agents recognize returning guests across properties, coordinate experiences from pre-arrival to post-checkout, and build loyalty at destination level — not just property level.
03
A destination where every stakeholder runs MAIIA becomes the most bookable, most AI-represented region in its category. Not one property winning — an entire destination winning.
We're not selling software to hotels. We're building intelligent infrastructure for destinations.
MAIIA — Destination Intelligence VisionDestination partnerships, DMO programmes, and multi-property deployments across EMEA.
Explore Destination Intelligence Talk to us about your destination →Questions hotels ask
You don't need to be. MAIIA handles the AI. You do what you already do — know your hotel, your guests, and your destination. If you can post on Instagram, you can manage MAIIA.
You set the knowledge. You validate every answer. You see every conversation in real time. Nothing reaches a guest that you haven't approved. Not a black box. A glass one.
MAIIA handles the repetitive queries — room availability at midnight, "what time is breakfast," restaurant directions for the tenth time today. Your team focuses on what humans do best: genuine hospitality, personal touches, the moments that earn five-star reviews.
Our research systems map your hotel and destination in days. You review the content, refine what needs refining, and go live. Most properties launch within one week — not months.
Yes — any booking system. MAIIA links guests directly to your existing reservation page. No technical integration required. If your guests can book online today, MAIIA works with it tomorrow.
Seven languages and counting. Your AI responds in the guest's language, at any hour, with full knowledge of your hotel. A Japanese guest at 2 AM gets the same quality of service as a local guest at noon.
Everything runs through the AI Control Center. You set the sales strategy, the knowledge base, the tone, and the boundaries. You decide what your AI recommends, how it speaks, and when it hands off to your team. Total control, total visibility.
Chatbots answer questions. MAIIA's agents follow your sales strategy — they recognize booking intent, build behavioral profiles, bundle complementary offers, and develop guest relationships over time. The difference is between an FAQ page and a sales team.
Transparent pricing, based on the apps you choose. No hidden fees, no surprises.
See pricing → →Absolutely. Book a demo and we'll show you a live property — real conversations, real recommendations, real data. Thirty minutes. No obligations.
Book a demo → →See what MAIIA looks like — for your hotel.
A 30-minute demo. Your property. Your destination. No obligations.