AI Agents for Hospitality
Your hotel's AI
ambassador.
Transform every guest interaction into
a direct booking
MAIIA Hospitality AI suite is an end-to-end AI agent platform built for hotels and hospitality businesses.
Reduce OTA dependence, increase website traffic, automate queries and deliver hyper-personalized upselling — all deployable in a few days.
Limited offer
- AI visibility where guests search
- Website, guest app & AI discovery in one stack
- Single source of truth for every channel
made by hotels - for hotels, with ❤️
End-to-end approach
One platform.
More website visits.
MAIIA Hospitality AI suites automate front-of-house communication — from AI search discovery, through the website, to the end of the stay.
Monitor demand across the sales funnel and grow AI-search visits, direct bookings, and on-site spend.
More website visits 
More direct bookings 
More in-stay revenue 
one AI brain 
From discovery to check-out
Revenue that runs through your own channels,
not someone else’s.
Monitor and capture demand across the sales funnel, with one integrated platform — covering from first AI search discovery to the end of the guest journey.
MAIIA A2A
Generate website visits.
from AI assistants
Website Sales Agent
Increase direct bookings.
and upsells on your website
Concierge Guest app
Increase in-stay spending.
hyper-personalized upsells, no install
See where demand converts, where it stalls, and where to intervene — within one platform, one analytics and one AI brain.
With you in control.
Select use case
select journey part from the timeline below to see the right use-case
01
A2A MAIIA protocol
Be the hotel that AI recommends
Increase your property visibility and AI assistants recommendation rates with automated MAIIA GEO and AI Agent to AI Agent — A2A protocol.
GEO helps AI to find your property faster, while A2A connects AI assistants such as ChatGPT and Gemini to your MAIIA CMS so rates, rules, and offers stay current for those AI assistants and your own channels.
Manage one source of truth instead of three parallel edits or separate systems.
Why MAIIA
Built for the reality of modern hospitality.
Staffing shortages, rising OTA commissions, and AI-native travel search — MAIIA addresses the challenges that are squeezing hotel margins right now.
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Increase AI search visibility — Show up when travelers ask ChatGPT and Gemini.
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Reduce OTA dependency — Drive more direct bookings through AI-powered conversations.
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Automate repetitive queries — Free your staff to focus on what only humans can do.
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Hyper-personalized upselling — Increase revenue per guest with AI that knows their preferences.
+30%
direct bookings
24/7
Always selling
All
Languages Supported
85%
automatic resolve
<2%
Hallucination Rate
3
Day Deployment
AI agent search discovery
Stay relevant in AI era
Guests already plan trips in ChatGPT, Gemini, and similar tools—not only on Google. Your hotel needs the same accurate rooms, rates, and offers everywhere they look, updated from one place you control.
01
How guests find you now
85% of the travelers already ask AI.With MAIIA A2A your hotel and offer is in the answer.
Learn moreMAIIA publishes your live offers to the AI assistants your guests already use, directly from your CMS—so recommendations match what you sell today, not outdated website pages or third-party listings. Each edit you make in your CMS is instantly available to leading AI assistants such as ChatGPT, Gemini, and Claude through the A2A (agent-to-agent) protocol. With MAIIA, all CMS content is instantly optimized for Generative Engines (GEO), so you can focus on your offers while MAIIA handles the technical work automatically.
GEO gets you into the answer. A2A turns that answer into a direct booking. MAIIA does both — structured from your articles, live from your CMS.
GEO
- Your hotel is named when travelers ask ChatGPTToday, assistants skip you — or guess from a stale page
- Rooms, dining, and spa quoted as you actually run themInstead of invented hours and last season’s packages
- No second website to write for AIMAIIA structures GEO from the articles you already keep
A2A
- Be the hotel ChatGPT recommends with real offersWithout babysitting a separate GEO layer
- More direct traffic, more direct bookingsA mention that still sends them to an OTA does not pay you
- Assistants see what you sell todayLive from your CMS — not a scrape of yesterday’s site
What hotels gain
sell more than rooms.
The Website AI Sales Agent helps guests find the right room faster, shows relevant room options with visuals, and sends them to the right reservation path, saving you thousands on OTA commissions and Google Ads.
MAIIA promotes upgrades, wellness, dining, tours, traveler bundles, and destination experiences before arrival and during the stay.
MAIIA handles repetitive guest communication and escalates when a conversation needs staff support. MAIIA Business Assistant also collects the leads and proposes the best conversion and upsell strategy, based on guest needs and interests.
Automated content scraping keeps hotel knowledge current, while simulation-based QA stress-tests the AI before guests do — keeping hallucinations below 2%.
Configure what MAIIA knows, how it responds, and when it escalates — all without writing a line of code.
Put your hotel in front of guests searching with AI — and stay ready as how guests discover hotels keeps evolving.
Visibility on
Booking.com
NOW COSTSup to
30%
Want to learn how MAIIA can help your hotel to
reduce OTA dependence and stay relevant in the AI era?
Book a personalized demo.
MAIIA Social
coming soonToo many Instagram
and Facebook messages?
connect your business account with MAIIA Social.
Relax and collect leads in no time.
MAIIA Social will soon enable Instagram and Facebook messaging automation connected to the same hospitality AI Control Center — and to the same WhatsApp, Viber, and Telegram workflow layer behind it.
- Real-time sentiment analysis.
- More leads.
- More intelligence.
- More channels.
- Less missed opportunities.
Questions hotels ask
You don't need to be. MAIIA handles the AI. You do what you already do — know your hotel, your guests, and your destination. If you can post on Instagram, you can manage MAIIA.
Generic AI guesses from the web. MAIIA doesn't — it answers from your approved hotel content: live CMS data on rooms, dining, spa, and offers you actually sell. You see every conversation in the Control Center and close gaps before they repeat. In QA, properties typically stay under 2% hallucination rate.
MAIIA handles the repetitive queries — room availability at midnight, "what time is breakfast," restaurant directions for the tenth time today. Your team focuses on what humans do best: genuine hospitality, personal touches, the moments that earn five-star reviews.
Our research systems map your hotel and destination in days. You review the content, refine what needs refining, and go live. Most properties launch in 3–7 days — not months.
Yes — any booking system. MAIIA links guests directly to your existing reservation page. No technical integration required. If your guests can book online today, MAIIA works with it tomorrow.
MAIIA supports all languages — you choose which ones to offer your guests, so menus and selectors stay short instead of endless dropdowns. The AI responds in the guest's language, at any hour, with full knowledge of your hotel. A Japanese guest at 2 AM gets the same quality of service as a local guest at noon.
Everything runs through the AI Control Center. You set the sales strategy, the knowledge base, the tone, and the boundaries. You decide what your AI recommends, how it speaks, and when it hands off to your team. Total control, total visibility.
During setup, MAIIA aligns with your brand voice, colors, and logo. You can change any of it anytime in settings — no developer needed.
Most hotel chatbots stop at "here's the answer." MAIIA keeps selling: it notices when someone wants to book, suggests spa, dining, or packages that fit their trip, and stays helpful from first click to checkout. Less like an FAQ page — more like someone on your team who knows the hotel and works for direct bookings.
We built MAIIA to stay affordable — even for independent hotels — with plans starting from €99. Your exact price depends on a few factors: website traffic, number of rooms, and which MAIIA apps you use. Contact sales for a quote tailored to your property.
Contact sales → →Absolutely. Book a demo and we'll show you a live property — real conversations, real recommendations, real data. Thirty minutes. No obligations.
See what MAIIA looks like — for your hotel.
A 30-minute demo. Your property. Your destination. No obligations.