MAIIA AI Control Center

One AI brain. Every channel. From AI discovery to journey’s end.

Edit your offers once. Set your sales strategy once. They sell on every MAIIA channel, in every language, at every stage of the guest’s trip — with one analytics view that turns every conversation into action.

Turn insights into automated sales approaches with MAIIA Business Assistant.

Book a Demo See inside the brain
MAIIA AI Control Center on a laptop — articles, conversations, analytics in one screen

Behind every MAIIA experience — the Website Sales Agent, the Guest App, AI-search visibility, the upcoming Social Bot — there is one place where your hotel’s content, offers, and inventory live: the MAIIA AI Control Center.

Add a room, edit a menu, change a price, upload a new spa ritual — the change reaches every channel and every guest phase. No PDF chunking. No Q&A pair training. No hidden re-training fees.

Inside the MAIIA AI Control Center

With MAIIA you just can AI.

Live articles, live conversations, live recommendations — every signal in your hotel runs through the brain. Watch it operate, then take the controls.

01

THREE LIVE VIEWS, ONE BRAIN

Click through what your team actually runs.

Each view here is a live module of the AI Control Center — the same brain that drives every channel. Update an article, and the price re-publishes everywhere in minutes. Read a conversation, and correct the answer at the source. Watch demand by language and phase. The whole hotel runs from one screen.

EVERY CHANNEL'S CONVERSATIONS

One unified inbox

EVERY CHANNEL'S CONVERSATIONS · CARDS

One unified inbox · cards

Single source of truth

for your entire offer.

User app overview

Grand Riviera - Rivi

Number of

Conversations

User app engagement

by type

Detailed view

Total goal conversations: 1,533

Why MAIIA is different

  • Vector-database chatbots lose your images and your prices.
  • Q&A-pair training breaks every time you edit a menu.
  • Stitched-together dashboards report numbers, never act on them.

Not the MAIIA AI Control Center.

Vector-database chatbots MAIIA

Real content. Real images. Real prices.

Most hotel chatbots stuff PDFs into a vector database — text only, no structure. The Control Center holds the actual articles: rooms, menus, spa rituals, packages, POIs — with images, prices, allergens, opening hours, languages.

Q&A-pair retrainers MAIIA

Edit once. Live everywhere. No re-training.

Competitors require Q&A pairs and re-train the model on every change. MAIIA reads from your CMS at runtime — change a price, swap a seasonal menu, move a closing time, and the change reaches every channel within minutes. No retraining ticket. No hidden fee.

Stitched-together dashboards MAIIA

One brain. Every channel. Every phase.

Others give you a chatbot, a separate analytics tool, and a separate inbox. The Control Center is one place — content, offers, conversations across discovery / pre-arrival / in-stay, and a Business Assistant that turns it all into decisions.

Inside the brain

Every input. Every output.
One brain in the middle.

The MAIIA AI Control Center is the only screen you operate. Everything your guests will see, hear, or be sold — flows in here. Everything you need to know about what they ask — flows out here. Anti-hallucination keeps the brain honest in the background.

Flows in

All article types

Rooms, F&B menus, spa rituals, facilities, packages, promos, events, POIs — with images, prices, allergens, opening hours, languages.

AI-assisted enrichment

5 minutes per article, not an hour. Description generation, image-to-description, allergen detection, translation — one click each.

Edit once, live everywhere

Change a price, swap a menu, move a closing time. The change reaches every MAIIA channel within minutes. No retraining ticket.

30+ languages, native

Translations are structured per article, not chunked into a vector store. Guests get hotel-grade copy in their language.

Single source of truth

Your hotel’s content, offers, and inventory — one CMS, read by every MAIIA agent.

Articles, prices, images, allergens, opening hours, languages, sales rules — the same data that fills the Website Sales Agent fills the Guest App, and what AI search shows about your hotel.

Flows out

Every MAIIA channel

Website Sales Agent, Guest App, AI search (ChatGPT / Gemini / Perplexity), and the upcoming Social Bot — all read from the same brain.

Every conversation, one inbox

Chat from your website, the guest app, AI-search referrals, and social — collected in one place, segmented by channel and phase.

See demand by phase and language

Counts and trends across Discovery · Pre-arrival · In-stay, by language. Recommendations served, clicks, suggestions accepted.

MAIIA Business Assistant

Turns volume into daily conclusions and sales-strategy advice. Ask it what to launch next, who the warm leads are, what to fix.

Anti-hallucination & knowledge-gap reporting

The brain is stress-tested with simulated guest conversations before launch and continuously after. Hallucinations stay below 2%, and the Control Center surfaces the exact knowledge gaps your team should fill next.

AI assisted setup

Go live in as little as 3 days

Deploy your property in as little as 3 days and save up to 30 days and thousands of euros on AI setup
with MAIIA Agentic research automation

Agentic research automation

Save up to 30 days on AI setup

MAIIA’s research agents autonomously scan hotel and destination sources, automatically structure content, and enrich it — handing you a complete, editorial-ready knowledge base before you go live.

Optimized for GEO and AI search. Automatically.

See setup steps
MAIIA POI Manager
Running
Budva, Montenegro
Retrieve Enrich Review & Publish
0 POIs found
0 Enriched
0/6 Categories
Scanning… Status
0%
Scanning
Total found 0

AI-assisted authoring

5 minutes per article. Not an hour.

Your team doesn’t draft descriptions, structure menus, or chase translations across 30 languages. MAIIA helps — you edit, you click, you approve.

The old way

1 hour+ per article

Manual writing, allergen lookups, Q&A pair drafting, translation outsourcing, AI re-training tickets — per change.

With MAIIA

5 min per article

Click-to-generate. Click-to-translate. Click-to-publish. The brain updates automatically — no retraining, no hidden fees.

Description generation

Give MAIIA the facts — size, view, bed type. She writes editorial copy that matches your brand voice, in your hotel’s primary language.

Image-to-description

Upload a photo of a dish, room, or facility. MAIIA reads the image and drafts a faithful, sales-ready description — no PR briefing, no copywriter.

Allergen & dietary detection

For F&B articles: MAIIA reads ingredients and proposes the right allergen flags and dietary tags. Your dining host stays accurate across menus.

One-click translation

30+ languages. Translations are structured per article, not chunked into a vector store — so guests get hotel-grade copy in their language.

Demand by phase

See what guests want —
at every phase of the journey.

Most analytics tools count clicks. The Control Center counts intent — segmented by where the guest is in their relationship with your hotel. Discovery, pre-arrival, in-stay. Three rooms. One control plane.

Discovery

Before they know your hotel

AI search referrals from ChatGPT, Gemini, and Perplexity. Website Sales Agent conversations from real visitors. The Control Center shows what travelers ask before they pick a hotel — and which questions you don’t yet answer well.

  • AI-search referrals
  • Website chat volume
  • Languages
  • Top unanswered topics

Pre-arrival

Between booking and check-in

Upgrade conversations, package pickups, transfer requests, dietary heads-ups. The Control Center surfaces which offers actually convert in the days before arrival — and where reception’s inbox would otherwise drown.

  • Upgrade conversions
  • Pre-arrival packages
  • Transfer requests
  • Special requests

In-stay

During the stay

Guest App conversations, F&B and spa bookings, tour pickups, escalations. You see in-stay demand by the hour, by the language, by the venue — and what to launch tomorrow because demand is already there.

  • F&B + spa bookings
  • Tour pickups
  • Escalations
  • Recommendations served

Conversations Hub

Every conversation, one inbox —
across every MAIIA channel.

The Website Sales Agent, the Guest App, AI-search referrals, and the upcoming Social Bot all flow into the same place. One screen, every channel, every guest phase — segmented, searchable, escalatable.

  • Filter by channel, phase, language, or topic — in seconds.
  • Escalate to your team on Telegram, WhatsApp, or Viber — with full conversation context attached.
  • Read the same brain MAIIA reads — the inbox is wired to the article CMS, so context jumps you straight to the source.

Hotel-safe AI

Protect the hotel from made-up offers, weak answers, and missed knowledge gaps

Hallucinations are one of the biggest problems in hospitality chatbots. MAIIA reduces that risk by grounding answers in a central CMS and testing the system with hundreds of simulated guest questions, requests, complaints, and use cases before and after launch.

Single source of truth

Approved CMS content keeps rooms, offers, promos, and guest-facing information consistent.

Simulation-based QA

A dedicated AI system stress-tests the experience across common guest types and scenarios.

Knowledge gap reporting

Hotels receive actionable advice on what to improve before gaps become guest-facing problems.

MAIIA Anti-hallucination system

Built to keep hallucinations below 2% through CMS grounding and simulation-based QA

MAIIA does not just answer. It stress-tests itself before guests do.

MAIIA character review—searching the knowledge base for errors

From conversations to decisions

Set sales strategies with MAIIA —
with the data she helps you read.

The Business Assistant lives inside the Control Center. She reads every conversation, every recommendation, every accepted suggestion — then helps you set the next sales strategy, package, or promo, grounded in real guest demand.

Book a Demo

MAIIA Business Assistant

Help your team keep up with what no one has time to read

Hotels generate more conversations than a human team can realistically review. MAIIA Business Assistant turns that conversation volume into daily intelligence.

Lead intelligence

See the best leads and get advice on how to convert them.

Daily summaries

Get conversation highlights without reading thousands of messages.

Offer suggestions

Discover new ideas for packages, spa rituals, tours, and discounts based on real guest demand.

Ask MAIIA things like:

  • What leads did we get today?
  • What's the best approach to convert them?
  • What were the most important conversation highlights?
  • What new offers should we consider?

Grand Riviera

MAIIA Business Assistant

LeadsHighlightsOffers
Ask about leads, offers, or highlights
Insights
Inbox
Reports
Calendar
Team

FAQ

Common questions about the AI Control Center

Included. The Control Center is the management plane for everything MAIIA does for your hotel — the Website Sales Agent and the Guest App both read from it. There is one knowledge base, one operations team, one screen.

No. If your team can post on Instagram, your team can manage the Control Center. Editing articles, uploading images, approving AI-generated descriptions, reviewing conversations — all done in a regular browser, with no code.

MAIIA's research agents scan your website, brochures, menus, spa offerings, and destination sources, then propose a structured draft. Your team reviews it once and approves — that's the moment the brain comes online. We do the heavy lift; you decide.

Vector databases are text-only chunks. They can't carry images, structured prices, allergens, opening hours, or rich metadata. The CMS approach means MAIIA always answers from real, current content — and you can edit it without retraining the model.

Automatically and immediately. Edit a price, swap a seasonal menu, add a new spa ritual — the change reaches every channel within minutes. No retraining ticket. No queue. No hidden fee.

No. The Control Center includes one-click translation into 30+ languages, structured per article. You approve translations the same way you approve descriptions — once, in the editor — and they go live across every channel.

Yes. Conversations from the Website Sales Agent, the Guest App, AI-search referrals, and (soon) the Social Bot all flow into one inbox. You can filter by channel, phase (discovery / pre-arrival / in-stay), language, or topic.

Yes. Each property has its own brain (its own articles, languages, rules), and the Control Center supports group-level visibility for chains, brands, and management companies. Properties stay isolated; the operator gets the rollup.

See your hotel’s brain.

Book a demo and we’ll walk you through your own Control Center — articles, channels, conversations, and guest phases mapped to real product screens. Your brain, your rules, your strategy.

Book a Demo → See setup steps →