The website stops waiting passively.
The agent responds instantly or opens the right conversation based on what the visitor is reading — in seven languages, 24/7. Late-night intent gets answered while your team is offline.
MAIIA Website Sales Agent
Your hotel website, trained to sell.
A sales team on your hotel website that answers the AI assistants your guests already use, drives them to your site mid-conversation, and sells your full catalogue — not just rooms — 24/7.
It captures intent, recommends the right stay, and turns visits into direct bookings and pre-arrival revenue.
Not a chat widget.
Save up to 30% on OTA commissions. Save thousands on Google Ads. Direct bookings, direct relationships.
A sales layer that works around the clock, in multiple languages, following your sales strategy.
End-to-end sales funnel
From AI search to direct booking increase
MAIIA's Agent-to-Agent (A2A) protocol lets AI assistants quote your property accurately, then hand the visitor over to your sales agent on your own domain. No lost context, no copy-pasting, no detour through OTAs. The conversation that started on ChatGPT continues on yourhotel.com.
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MAIIA helps AI assistants discover your hotel
Travelers ask ChatGPT, Gemini, or Perplexity for the right place to stay. MAIIA keeps those answers aligned with your CMS — so the visitor sees an accurate picture of your property, not a guess.
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MAIIA A2A passes the conversation to your MAIIA sales agent on your website
Instead of losing the visitor to a third-party booking funnel, the assistant hands them to your sales agent, with the context already loaded. The thread doesn’t restart on your homepage — it continues.
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Your sales agent closes the booking
On your own website, the agent picks up where the AI left off, recommends the right room and the right add-ons, and drives the visitor straight into your existing booking engine.
How MAIIA sells
Engage. Personalize. Bundle. Escalate when it matters.
The Website Sales Agent reads context, recommends in your guest's language, sells the full catalogue, and pings your team the moment a conversation needs a human. Four moves, one continuous sale.
A recommendation shaped by the guest's actual case.
A couple on an anniversary, a family with a dog, a business traveler with one quiet evening — the agent reads context and matches the right room, package, and add-ons to the real use case, not a generic list of links.
It sells your full catalogue, not just a room.
Spa, dining, transfers, tours, events, promos — the agent attaches what fits and moves the visitor into your existing booking flow. Booking value goes up without adding friction.
Escalate
It hands off to humans the moment it matters.
High-intent moments, complaints, or questions outside the agent's knowledge are routed to your team in real time via Telegram, WhatsApp, or Viber — with the conversation context attached. Lead generated, lead delivered.
Live in 3 days
Put a sales team on your website. Without hiring one.
See the agent live on a real hotel website — and we'll map it to your property in the demo.
What teams feel first
Languages
All
Sell and support in the visitor's language without scaling headcount.
You choose the supported interface languages.
Always selling
24/7
Questions don't wait for business hours.
Late-night intent gets answered while your team is offline.
Booking engine
Any
Guests link through to the reservation flow you already use.
MAIIA collects and sends you top warm leads, so your sales team can contact them.
Your rules
100%
Knowledge, offers, and tone are set in the AI Control Center.
You control AI Sales strategy and your Brand tone.
Pre-Arrival Revenue
Sells your full catalogue, not just rooms
Your reservation system was built to sell room nights. Your website was built to display them. Neither was built to sell the rest of what your hotel actually offers. The Website Sales Agent does — before guests arrive it can sell upgrades, promos, events, wellness packages, restaurant tables, tours, and transfers, and attach them to a real conversation. So pre-arrival becomes its own revenue line.
ROOMS & UPSELLS
Website sales agent
EXPLORE & ITINERARIES
Website sales agent itinerary
PROMOS & UPSELLS
Website sales agent promos
What others don't do
- Live chat is staffed.
- Booking engines are static.
- Chat widgets are scripted.
Not the MAIIA Website Sales AI Agent.
Live chat & staffed concierge MAIIA
24/7, all world languages, never offline.
Live chat needs staff to be online. The Website Sales Agent answers at 3am in Belgrade and at noon in Tokyo, in the visitor's language, without a shift schedule.
Booking engines MAIIA
Sells the full catalogue, not just rooms.
A booking engine ships room nights. The agent sells the rest — spa, dining, transfers, tours, events, promos — and bundles them into a real conversation before the guest checks in.
Generic AI chat widgets MAIIA
A2A-aware, hotel-safe, tested before guests test it.
Widgets answer from a single PDF. MAIIA hands off from ChatGPT, sells from your CMS, and is stress-tested by our own automation — so hallucinations don't reach guests.
Hotel-safe AI
Protect the hotel from made-up offers, weak answers, and missed knowledge gaps
Hallucinations are one of the biggest problems in hospitality chatbots. MAIIA reduces that risk by grounding answers in a central CMS and testing the system with hundreds of simulated guest questions, requests, complaints, and use cases before and after launch.
Single source of truth
Single source of truthApproved CMS content keeps rooms, offers, promos, and guest-facing information consistent.
Simulation-based QA
A dedicated AI system stress-tests the experience across common guest types and scenarios.
Knowledge gap reporting
Hotels receive actionable advice on what to improve before gaps become guest-facing problems.
MAIIA Anti-hallucination system
Built to keep hallucinations below 2% through CMS grounding and simulation-based QA
MAIIA does not just answer. It stress-tests itself before guests do.
AI assisted setup
Go live in as little as 3 days
Deploy your property in as little as 3 days and save up to 30 days and thousands of euros on AI setup
with MAIIA Agentic research automation
Agentic research automation
Save up to 30 days on AI setup
MAIIA’s research agents autonomously scan hotel and destination sources, automatically structure content, and enrich it — handing you a complete, editorial-ready knowledge base before you go live.
Optimized for GEO and AI search. Automatically.
Running
0 POIs found
0 Enriched
0/6 Categories
Scanning… Status
1 hub
for content, offers, and tools
The MAIIA Control Center holds your knowledge, your offers, and the tools to refine them — one place, not five. So commercial decisions and content updates ship from the same room.
0€
in hidden AI training fees
Pricing is transparent (flat-rate). No surprise charges and hidden fees for AI re-training when you add a new room, promo, or restaurant menu — the system updates from your CMS.
0
content chunking by your team
Your staff doesn't break PDFs into AI-ready chunks. The MAIIA central hub holds the source of truth and the tools to refine offers from the same place.
up to 30%
saved on OTA commissions
Every booking that closes on yourhotel.com instead of an OTA keeps the commission in your pocket. The agent's job is to make the .com path the easy path — before intent drifts to Booking.com or Expedia.
All in one place, instead of 5
See what guests ask in
AI search & on your site
in the pre-arrival — and use it to refine the offer.
Every conversation is a research signal. MAIIA Business Assistant separates what guests ask in AI search from what they ask once they're on your website, and shows which offers engage which audience at which phase. You sell more — and you learn what to sell next.
MAIIA Business Assistant
Help your team keep up with what no one has time to read
Hotels generate more conversations than a human team can realistically review. MAIIA Business Assistant turns that conversation volume into daily intelligence.
Lead intelligence
See the best leads and get advice on how to convert them.
Daily summaries
Get conversation highlights without reading thousands of messages.
Offer suggestions
Discover new ideas for packages, spa rituals, tours, and discounts based on real guest demand.
Ask MAIIA things like:
- What leads did we get today?
- What's the best approach to convert them?
- What were the most important conversation highlights?
- What new offers should we consider?
Grand Riviera
MAIIA Business Assistant
LeadsHighlightsOffers
Ask about leads, offers, or highlights
Insights
Inbox
Reports
Calendar
Team
FAQ
Common questions from hotel teams
Live chat requires staff online to respond. The Website Sales Agent works autonomously — 24/7, in seven languages, following your sales strategy. Your team gets notified when a human touch is needed. Otherwise, the agent handles the conversation end to end.
A2A is a handshake protocol between assistants like ChatGPT and your hotel's sales agent. When a traveler asks an AI assistant about your property, A2A lets your agent join the conversation, keep its context, and continue the sale on your own domain. The visitor doesn't restart, doesn't drift to an OTA, and doesn't lose intent.
No. The widget uses Shadow DOM isolation — it sits on top of your website without touching your CSS, JavaScript, or layout. Your site stays exactly as it is.
Everything. You set the knowledge base, the sales priorities, and the offer strategy through the AI Control Center. The agent only recommends what you have approved.
Yes — any booking engine. The agent links guests directly to your existing reservation page. No API integration required.
The agent only answers from your approved knowledge base. If a question falls outside its knowledge, it acknowledges the limit and offers to connect the guest with your team. No hallucination. No guessing.
Most hotels are live within 3 days. WordPress — install and activate. Any other website — paste an embed snippet. The sales agent goes live in minutes; the knowledge base is ready in days, not months. No hidden AI training fees.
Stop paying OTAs and Google to talk to your own guests.
See the Website Sales Agent live — on a real hotel website, with a real ChatGPT-to-booking handoff. Save up to 30% on OTA commissions. Save thousands on Google Ads. Map it to your property in the demo.