01 · DISCOVER
Map the real problem
Users, systems, manual work, missed opportunities and the decision the new solution must improve.
Custom AI for hospitality
When the hotel needs more than a ready-made product.
MAIIA builds custom AI agents, focused mini applications, connected analytics and AI-ready websites for hotels, apart-hotels, resorts and camps.
Built around a real operational or commercial problem—not technology for its own sake.
Hospitality expertise · Custom scope · One accountable delivery team
Custom AI agents For a specific hotel workflow
Connected analytics Across systems that do not talk
AI-ready websites Built for agents and GEO
50% co-financing For qualified larger projects
Built around the property
Start with the problem that needs solving.
Some hotels need the complete MAIIA platform. Others need one very specific tool, workflow or data connection. We define the job first, then build only what the property can use.
Custom AI agents and mini applications
Purpose-built tools for guest service, sales, operations or staff workflows that standard hospitality software does not cover well.
ExploreCustom analytics and connected data
Bring fragmented hotel data into one useful operational or commercial view—even when the current systems were never designed to work together.
ExploreAI-ready websites
New hotel websites designed for guests, AI agents and Generative Engine Optimization from the beginning.
Explore
Custom agents and mini apps
Give one difficult job to the right agent.
A custom agent does not need to replace the hotel’s systems. It can solve one repetitive, expensive or frequently missed task and connect it to the people who own the outcome.
Group and event enquiry agent
Qualifies dates, capacity, rooms, catering and technical needs before preparing a structured lead.
Camp and resort activity planner
Matches guests with pitches, activities, equipment, transfers and family options based on their stay.
Maintenance request assistant
Collects the right details, classifies urgency and routes the task to the responsible operational team.
Staff knowledge assistant
Helps employees find approved procedures, service standards and property information without searching multiple folders.
Shuttle or facility booking app
A focused mini application for transport slots, beach equipment, sports courts or shared facilities.
Owner and long-stay guest portal
Connects requests, documents, services and property communication for apart-hotels and managed residences.
Custom analytics
Connect the data your systems keep apart.
Hotels often have the information they need, but not in one place. MAIIA can connect selected data from currently separate systems and build analytics around the hotel’s actual decisions.
- Connect booking, revenue, guest-service and outlet data
- Follow a request or sales opportunity across several systems
- Compare demand by property, market, language or facility
- Identify missed leads, repeated service issues and revenue gaps
- Deliver management views built around real hotel roles
The final scope depends on the systems’ available APIs, export formats, data quality and access rights.
AI-ready hotel websites
Build the website for how guests search now.
A new hotel website should do more than look modern. It should make the hotel offer easy for guests to understand, easy for the team to maintain and ready for AI discovery and connected agents.
- Generative Engine Optimization built into the content structure
- Rooms, offers, dining, wellness and experiences as structured products
- Connection with MAIIA agents and approved hotel knowledge
- Clear direct-booking and qualified-lead paths
- CMS updates that keep guest and AI-facing information aligned
50%
potential project co-financing
EBRD-supported projects
Qualified larger projects may receive 50% co-financing.
For more substantial digital-transformation projects and eligible properties in participating countries, MAIIA has secured access to an EBRD-supported route that can cover 50% of eligible project costs.
Eligibility depends on the country, company profile, project scope and approval by the European Bank for Reconstruction and Development. We can help define the project and check whether it fits the programme before detailed planning begins.
Prefer a ready product?
Start with the MAIIA Hospitality AI Suite.
Our ready hospitality products cover the most common needs across AI discovery, website sales, guest experience and hotel control.
Automatic GEO and Agent-to-Agent module
Improve how AI understands the hotel and give compatible assistants access to current approved information.
MAIIA Website Sales Agent
Turn website questions into product recommendations, booking paths and qualified leads.
MAIIA Concierge Guest App
Personalize pre-arrival and in-stay discovery, service, dining, wellness and experiences.
MAIIA AI Control Center
Manage approved knowledge and see questions, recommendations, clicks, requests and leads in one analytics layer.
A clear project before development
Define the outcome. Check the data. Build the smallest useful system.
Custom projects begin with the hotel’s workflow, available systems and success criteria—not a predetermined technology stack.
02 · VALIDATE
Check feasibility and value
Required data, integrations, operational ownership, measurable outcome and funding eligibility.
03 · BUILD
Deliver in useful stages
Start with a focused working scope, validate it with the hotel team and expand only where it creates value.
Custom project consultation
Tell us what your current systems cannot do.
We will help determine whether the best answer is a ready MAIIA product, a custom solution or a combination of both.
For larger scopes, ask us to check EBRD co-financing eligibility.