MAIIA Hospitality AI Suite

Bring more guests in.
Reduce OTA dependence.

One connected hospitality AI platform for hotel discovery, direct sales, pre-arrival revenue, in-stay service and commercial intelligence.

From ChatGPT and Gemini to your hotel website, guest app and team—every channel works from the same approved hotel knowledge.

Explore the platform

Live in as little as 3 days · Every language · Any booking system · Hotel-safe AI

MAIIA Hospitality AI Suite platform
  • AI visibility where guests search
  • Website, guest app & AI discovery in one stack
  • Single source of truth for every channel

made by hotels - for hotels, with ❤️

Hotel partners including Fontana, Sunce, Mona Plaza, Biogor, Nobel Hotel Group, Courtyard by Marriott, Crni Vrh, Hotel Palisad, and Zepter Hotels

Commercial and operational proof

Built for measurable hotel outcomes.

Track revenue opportunities, engagement and operational impact across the connected platform.

€160,000+ stated value of additional requests and leads over six months for a 170-room hotel
24/7 multilingual sales and guest support without another shift
<2% hallucination rate through CMS grounding and simulation-based quality assurance
3 days fast-path deployment with automated research and content preparation

The €160,000+ figure is the stated value of additional requests and leads outside the booking engine. It is not audited booked revenue and does not assume every request converted.

The full platform

Four connected jobs. One guest journey.

Each part of MAIIA solves a different hotel problem. Together, they attract demand, convert it, improve the stay and show the hotel what to do next.

  1. Be found in AI search

    Automatic GEO helps AI understand the hotel. The Agent-to-Agent module gives compatible assistants current, approved hotel information.

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  2. Turn intent into direct sales

    The MAIIA Website Sales Agent recommends the right stay, sells the full offer and moves guests to the booking system or the right hotel employee.

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  3. Personalize service and spend

    The MAIIA Concierge Guest App adapts hotel content, dining, wellness and experiences to each guest’s interests, needs and stage of the stay.

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  4. Control, measure and improve

    The MAIIA AI Control Center and MAIIA Business Assistant connect knowledge, conversations, clicks, leads and commercial action.

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One continuous path

From AI discovery to a better stay.

The guest should not restart at every channel. MAIIA carries approved hotel knowledge and relevant context across the journey.

  1. Discover

    AI recommends the hotel

    ChatGPT, Gemini, Perplexity, Microsoft Copilot and Claude can access clearer, current hotel information.

  2. Decide

    The website helps them choose

    MAIIA understands the real request, shows relevant products and moves the guest toward direct booking.

  3. Experience

    The stay adapts to the guest

    Language, interests, trip purpose, diet and engagement shape what the guest sees and receives next.

  4. Improve

    The hotel learns what to do next

    Questions, recommendations, clicks, bookings, requests and leads return to one analytics layer.

The MAIIA Ecosystem

Your hotel does not need yet another chatbot.

Your hotel does not need yet another chatbot.

It needs end-to-end AI agent platform that can make hyper-personalized upsells, guide the guests, and be found by and talk to another AI.
Without hallucinations.

Do you want hotel-safe ai?

MAIIA Hospitality AI Suite is a robust end-to-end agentic AI platform, consisted from 3 apps and several connected modules. Each app serves a different moment in the guest journey — from the property discovery on AI search, first website visit to the last night of the stay. Behind them all:
AI agents that learn your hotel, follow your sales strategy, and create hyper-personalized offers in each conversation.

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Select platform part

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Agentic Research

Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.

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Agentic Research
05

No AI hallucinations

MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.

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No AI hallucinations
01

Website AI Sales Agent

Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.

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Website AI Sales Agent
02

Guest App

A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.

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Guest App
03

AI Control Center

The question isn't "AI or no AI." It's whether it hallucinates — or you control it. Set the knowledge, the strategy, and the tone. Add a seasonal menu and it's live across every app within minutes. See every conversation, every recommendation, every conversion. Not a black box. A glass one.

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AI Control Center
04

Agentic Research

Your AI doesn't just answer — it researches. It continuously builds a knowledge map of your destination: attractions, experiences, events. When a guest asks, the answer is already there.

Learn more
Agentic Research
05

No AI hallucinations

MAIIA AI agent can perform QA tests and identify AI knowledge gaps, that would lead to AI hallucinations automatically. MAIIA Agent does this by performing hundreds of tests, mimicking different user personas and their use cases. When completed Agent forms a report, identifying the potential hallucination risks, with advice on how to avoid them.

Learn more
No AI hallucinations
01

Website AI Sales Agent

Your AI sales representative, embedded directly on your website. It recognizes visitor intent, bundles rooms with spa treatments and dining experiences, and guides every conversation toward a direct booking — before the guest ever reaches an OTA.

Learn more
Website AI Sales Agent
02

Guest App

A mobile-first guest app opened in one tap — no download, no login. Guests can explore events and offers, view menus tailored to dietary needs, discover spa treatments and how to combine them, and browse curated local recommendations. MAIIA adapts to each guest's intent, turning every interaction into a subtle ancillary revenue opportunity.

Learn more
Guest App

Behind every app:

  • AI agents that follow your sales strategy,
  • understand guest intent,
  • build behavioral profiles, and
  • develop real sales relationships.

These aren't chatbots that answer questions.

They're sales agents that learn what makes your guests say yes.

See platform comparisons→

What the hotel gains

More revenue. Less repetitive work. Better guest decisions.

MAIIA is designed around hotel outcomes—not chatbot activity.

More direct bookings

Bring travelers from AI discovery to the hotel’s own website and existing booking system, with less dependence on OTAs and paid search.

More than room revenue

Sell dining, wellness, transfers, tours, events, packages and other hotel services before arrival and during the stay.

Less pressure on staff

Handle repetitive questions 24/7 and escalate complex requests, complaints and sales opportunities to the right person with a summary.

Better guest experience

Adapt recommendations to language, interests, trip purpose, diet, prior engagement and the actual stage of the stay.

Hotel-safe answers

Ground every channel in approved knowledge and test weak or contradictory information before guests find it.

Commercial intelligence

See what guests asked, what MAIIA showed, what they clicked and what happened next—by language, channel, stage, property and outlet.

MAIIA Website sales agent

Revenue does not stop at the room.

MAIIA connects the guest’s situation to the complete hotel catalogue. A booking conversation can lead to the right room, while pre-arrival and in-stay interactions can lead to dining, wellness, transfers, tours, events and other services.

  • Relevant products instead of generic links
  • Complementary offers instead of random upsells
  • Any existing booking system for room reservations
  • In-app service reservations in the MAIIA Concierge Guest App
  • Qualified leads when a request needs hotel staff
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MAIIA Concierge Guest app

Guests discover and book more of the hotel.

MAIIA turns restaurants, dishes, treatments, tours and services into clear visual products guests can understand and act on inside the app.

  • In-app service and experience requests.
  • Hotel offers stay inside the hotel journey.
  • No room-upgrade screens or random upsells.
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Grand Riviera

Maiia

ReceptionEventsPromosFacilitiesAbout
Nature

Hawaii Beach

Montenegro's largest island, just off the coast. Rocky beaches, thick forests, and secluded coves await at Hawaii Beach.

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Highlights

EventBOOK NOWMon / Wed / Fri

Beach Fitness

Energetic outdoor group workout on the beach — cardio intervals, bodyweight strength and core training with the Adriatic as your backdrop.

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Wellness

Spa center facility

Harmonia Spa & Wellness

Wellness sanctuary with 10 treatment rooms, thermal zone, Finnish sauna, indoor heated pool, jacuzzi and fully equipped fitness centre. Open daily 08:00–21:00.

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Home
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Restaurant
Wellness
Profile

MAIIA CMS - One AI brain

One hotel. One approved source of truth.

Rooms, offers, prices, images, menus, allergens, policies, languages and sales rules live in one connected system. Change approved content once and every MAIIA channel uses the update.

  • No repeated updates across separate tools
  • No Q&A-pair training after every change
  • No disconnected website, guest-app and staff analytics
  • No loss of context between guest touchpoints
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Every guest language

Guests speak naturally. The hotel keeps control.

The hotel chooses which languages appear in guest menus. MAIIA can understand conversations in any language, preserve the original journey and translate it into the hotel team’s chosen language.

  • Original conversation and staff translation
  • Products and cards shown
  • Clicks, interests and engagement
  • Demand and outcomes compared by language
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User app overview

Grand Riviera - Maiia

Number of

Conversations

User app engagement

by type

Detailed view

Total goal conversations: 1,533

Human escalation

MAIIA handles the routine. Your team gets the moments that matter.

When a request needs a person, MAIIA does more than forward a transcript. It understands the situation, captures the contact, prepares a translated summary and routes the lead or service case to the responsible team—with relevant sales suggestions.

Qualified sales leads

Complex stays, events, groups, wellness requests and high-value opportunities reach the right employee.

Service and guest recovery

Urgent situations and complaints are identified and routed before they disappear into conversation history.

Complete context attached

Language, summary, sentiment, products shown, engagement and suggested next action travel with the case.

Fast, automated setup

Go live in as little as 3 days.

Deploy your property in as little as 3 days and save up to 30 days and thousands of euros on AI setup

with MAIIA Agentic research automation

MAIIA researches the hotel and destination, structures the full offer and prepares the system for review. The hotel approves the result instead of spending a month building a knowledge base and conversation flows.

MAIIA prepares the knowledge

Hotel website, Booking.com, reviews, PDFs, menus, policies and destination sources.

The hotel reviews the system

Facts, products, languages, tone, sales rules and escalation paths.

MAIIA tests and launches

Simulation-based QA identifies knowledge gaps before the complete platform goes live.

Optimized for GEO and AI search. Automatically.

See setup steps

No manual knowledge-base building · No conversation-flow setup · No hidden AI retraining fees

Use what the hotel needs

Start with one module. Build the full platform.

Hotels do not need to buy every MAIIA component at once. Automatic GEO can improve AI visibility as a standalone module. The MAIIA Website Sales Agent and MAIIA Concierge Guest App can be added around the same approved hotel knowledge.

START WITH A SPECIFIC GOAL

Choose the first commercial problem to solve.

  • Improve AI-search visibility
  • Increase direct website sales
  • Improve pre-arrival and in-stay revenue
  • Reduce repetitive guest communication
CONNECT WHEN READY

Every new MAIIA channel strengthens the same system.

  • Shared approved hotel knowledge
  • Shared sales and service context
  • One analytics layer
  • One hotel team workflow

Hotel AI comparison

We tested the alternatives—so you do not have to.

See how hotel AI tools handle real sales, languages, booking paths, human escalation, guest apps, automated setup and AI visibility.

See the full hotel AI comparison

See how the full MAIIA platform fits your hotel.

We will map your discovery, sales, guest-service and operational workflow to the modules that make sense for your property.

Or reach us directly

Book a demo

Tell us about your property and we will follow up to schedule a personalized walkthrough.