MAIIA for wellness hotels
Turn wellness interest into a complete stay.
MAIIA helps guests understand treatments, build a relevant wellness and dining plan, reserve services and reach the spa team when expert confirmation is required.
Before arrival and throughout the stay.
Explain clearly · Recommend responsibly · Sell the complete experience
The wellness sales problem
A treatment list does not build a wellness stay.
Guests may know how they want to feel, but not which treatment, sequence, dining choice or package fits them. When the offer is difficult to understand, they postpone the decision—or ask staff to design the stay manually.
The value is hidden behind treatment names
Guests see a long menu without enough information about the experience, process, duration or suitability.
Individual services stay disconnected
Rooms, treatments, thermal facilities, dining and activities are presented as separate lists instead of one stay.
Specialists answer repetitive questions
Spa and restaurant teams spend time explaining basic differences before they can handle requests that need expertise.
Interest never becomes a reservation
Guests browse treatments but do not find a clear, relevant or safe next step.
One connected wellness journey
Help the guest choose before they arrive.
MAIIA connects the guest’s goal with approved hotel content, relevant services and the correct reservation or staff handoff.
Be visible for wellness intent
Automatic Generative Engine Optimization prepares rooms, packages, treatments and facilities for AI discovery.
ExploreExplain the real experience
The MAIIA Website Sales Agent presents benefits, process, duration, price, suitability and approved restrictions in clear language.
ExploreCombine the relevant stay
MAIIA connects accommodation, wellness, dining and complementary experiences around the guest’s expressed interests.
ExploreMove interest into action
Room bookings use the hotel’s booking system. Wellness and dining requests can continue in the MAIIA Concierge Guest App or reach the right employee.
Explore
A real wellness request
“We have three nights. We want to relax, eat well and try the spa—but we do not know where to start.”
A generic chatbot lists facilities. MAIIA turns the request into a coherent, reviewable plan.
Recommends the suitable room or wellness package from the hotel’s approved offer.
Explains relevant treatments and proposes an approved sequence without making medical claims.
Uses the guest’s selected diet and allergen settings to show suitable dishes and venues first.
When suitability requires professional confirmation, the spa team receives the request, summary and complete context.
Structured wellness content
Sell the experience, not catalogue.
MAIIA turns every approved treatment, facility and wellness package into a product guests can understand and act on.
What happens
Process, duration, image, price and what the guest should expect.
Who it may suit
Approved benefits, interests and experience goals—without diagnosis.
When staff should confirm
Contraindications, restrictions and questions that require the spa team.
What fits before or after
Hotel-approved combinations of treatments, thermal experiences and rest.
What supports the stay
Relevant restaurant and dish discovery based on selected guest needs.
How to reserve
In-app request, direct booking path or qualified staff handoff.
Grand Riviera
MAIIA CONCIERGE
Spa & Wellness
Based on your interests
Ultrafirm Lift & Glow
Facial
Hot Stone Massage
Massage
Ultrafirm Lift & Glow
Facial
Relaxation Massage
Massage
Youthful Radiance
Facial
Wellness Day Retreat
Package
Harmonia Spa Ritual
Ritual
Sell wellness services even in pre-arrival
Turn romantic wellness intent into reservations before check-in.
On the hotel website, MAIIA connects room search with spa packages and signature experiences—so couples can understand, compare and book wellness before they arrive.
- Room context and wellness interests stay connected in one conversation
- Packages explained with price, duration, inclusions and room pairing
- Spa reservations captured before arrival—not only after check-in
Dining and dietary intelligence
Let the wellness plan continue at the table.
The guest’s selected diet, allergies and lifestyle preferences shape restaurant and dish discovery across the hotel. MAIIA does not replace kitchen verification; it makes approved information easier to find and use.
- Ingredients, allergens, images, prices and restaurant context stay connected
- Vegan, gluten-free, halal and other supported choices appear where relevant
- The hotel chooses and approves the dietary classifications it supports
- Questions outside approved information reach restaurant staff
Grand Riviera
MAIIA CONCIERGE
Adriatic Shrimps in Buzara
Wild Adriatic shrimps sautéed in a traditional buzara sauce — white wine, garlic, cherry tomatoes and fresh parsley.
Chef's Picks
Based on your dietary profile
Octopus Salad
Appetizer
Octopus Salad
Appetizer
Grilled Sea Bass with Lemon & Olive Oil
Main Dish
Grilled Calamari
Main Dish
Black Squid Ink Seafood Risotto
Main Dish
Pan-Seared Trout with Almonds & Capers
Main Dish
Mussels in Buzara
Main Dish
Pljeskavica on Kaymak
Main Dish
Lasagne Classiche
Main Dish
Fettuccine ai Gamberi
Main Dish
Adriatic Shrimps in Buzara
Appetizer
Petto di Pollo alla Parmigiana
Main Dish
Tiramisù
Dessert
Hotel-safe wellness guidance
Useful recommendations need clear boundaries.
MAIIA recommends only from approved hotel information. It can explain treatments and help guests compare options, but it does not diagnose, prescribe or invent suitability.
A pregnancy-related question, medical condition, medication concern, injury or unclear contraindication becomes a qualified request for the spa team—with the original language, translation and context attached.
- Approved treatment facts as the single source of truth
- Simulation-based testing across realistic guest situations
- Knowledge gaps identified before weak answers reach guests
- Safe refusal followed by a useful staff handoff
Before arrival and during the stay
Keep the plan relevant as the stay develops.
The MAIIA Concierge Guest App remembers what the guest asked, liked, reserved or already experienced. The next recommendation can complement the stay instead of repeating the same promotion.
Before arrival
Explore treatments, share relevant needs and reserve wellness, dining or transfer services before check-in.
During the stay
Discover facilities, equipment guidance, menus, experiences and available next steps in the guest’s language.
What comes next
A completed massage should not trigger another massage promotion. MAIIA can recommend a complementary, hotel-approved experience.
One AI brain and wellness analytics
See what guests want—and when they want it.
Questions, recommendations, cards shown, clicks, reservations and qualified requests return to one connected analytics layer.
Automated setup
MAIIA prepares the wellness knowledge.
MAIIA collects the hotel and destination offer, structures treatment and dining content, prepares sales descriptions and tests realistic guest scenarios. Hotel experts review and approve instead of building the AI from scratch.
Collect and structure
Website, PDFs, treatment menus, restaurant menus, policies, images and destination sources.
Review with hotel experts
Benefits, restrictions, dietary information, sequences, prices, sales rules and escalation paths.
Test and launch
Knowledge gaps and unsafe situations are identified before the connected experience goes live.
No manual Q&A building · No conversation-flow setup · No hidden AI retraining fees
Turn the wellness catalogue into a guest journey.
We will map your rooms, treatments, facilities, restaurants and expert handoff into one connected MAIIA experience.